FAQ

Can I drop off payments for my utility bills after hours?


Yes, there is a drop-box conveniently located at Town Hall at the front doors of the Library, 100 W. Eldorado Pkwy, Little Elm, TX 75068

How can I sign up for auto draft payments for my utility bills through my bank account?


Please complete the confidentiality form and return it to the Utility Billing Department. Instructions are provided on the form.

How can I signup for recurring credit card payments online for my utility bills?


Signing up is quick and easy. Be sure to have a current bill on hand to complete registration and CLICK HERE when you're ready.

Can I call Utility Billing for more information about my bill or services?


Yes, we are open Monday through Friday 8:00 a.m. to 5:00 p.m. to answer any water or trash billing questions for you at 214-975-0480.

What are the charges for residential trash service?


View current trash rates.

How can I sign-up for email updates on trash routes & bulk services?


Click HERE for Email Updates & Reminders

What’s my trash/recycling pick up day?  Will the upcoming holiday disrupt services?


View the Town’s 2018 trash/recycling map. You can find the Holiday Calendar here.

What time of day will the carts be emptied?


Trash carts will be emptied between 7:00 a.m. and 7:00 p.m. Carts MUST be curbside by 7:00 a.m. for service. 

Who do I call to report a missed collection?


Contact the Utility Billing Department at 214-975-0480. 

How do I get a trash/recycling cart?


To start services, contact the Utility Billing Department at 214-975-0480.

Who do I call to report a broken or damaged trash/recycling cart?


Contact the Utility Billing Department at 214-975-0480.

My trash cart is missing or stolen. How do I get another one?


Contact the Utility Billing Department at 214-975-0480. There will be a charge of $75 for lost or stolen carts.

Can I get an additional trash/recycle cart? Is there a charge?


You can order additional carts by contacting the Utility Billing Department at 214-975-0480. There will be an additional charge for trash and recycling carts.

What items can be recycled?


Residents may place the following recycling items in the blue 95-gallon recycling cart. The most common items are listed below. Follow this link to our trash and recycling Guidelines.
  • Aluminum, tin, and steel cans
  • Broken down cardboard
  • Dry newspapers
  • Empty aerosol cans
  • Junk mail
  • Magazines and catalogs
  • Office paper
  • Phone books
  • Plastic bottles and containers labeled #1 through #7 (excluding #6)
  • Unbroken glass bottles – any color
Please see the directions on the top of recycling cart for more information.

How do I schedule a large item pick up?


You do not have to schedule a pick up for bulk trash. Simply place the items on the curb on MONDAY by 7:00 a.m. on your designated bulk trash week. Additional pickups may be scheduled through CWD by calling 972-392-9300; however, additional rates and fees may apply. View the bulk trash pick up calendar. 

My cart has a red tag, what does this mean?


The reason for non-service should be printed on the red tag. The top five causes of red tags are:
  • Cart placed too close to fixed objects. Due to automated arms on the truck, place your bins three feet away from any object.
  • Lids not completely closed. Lids must be completely closed in order to be serviced.
  • Out of reach. Carts need to be placed at the curb or at the edge of the alley. Lids need to open facing the truck.
  • Hazardous waste. Town of Little Elm residents may drop hazardous materials can be disposed of at the Town Courtesy Drop-Site at 1600 Brenda Lane, Little Elm, TX 75068 during our Clean and Green Events in the fall and spring.
  • Bulk pick up. The item left out was too large for the cart. Large bulky items need to be placed at the curb on your designated bulk trash pickup. View the bulk trash pick up calendar. 

How do I dispose of old paint, pool chemicals, or pesticides?


Town of Little Elm residents may drop hazardous materials can be disposed of at the Town Courtesy Drop-Site at 1600 Brenda Lane, Little Elm, TX 75068 during our Clean and Green Events in the fall and spring.

How do I dispose of tree limbs/fencing?


Cut tree limbs and tie into 4-foot by 2-foot bundles of less than 50 pounds and place at the curb on your designated bulk trash week. View the Bulk and Brush page.
KLEB Love your Lake Trash Bash