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FAQ
What are the charges for residential trash service? 
View current trash rates.

What’s my trash / recycling pick up day? 
View the town’s trash / recycling map.

What time of day will the carts be emptied?
Trash carts will be emptied between 7:00 am and 7:00 pm.

Who do I call to report a missed collection?
Contact the Utility Billing Department at 972-392-9300 ext. 2.

How do I get a trash / recycling cart?
To start services, contact the Utility Billing Department at (214) 975-0480.

Who do I call to report a broken or damaged trash / recycling cart?
Contact the Utility Billing Department at (214) 975-0480.

My trash cart is missing or stolen. How do I get another one?
Contact the Utility Billing Department at (214) 975-0480. There will be a charge of $75 for lost or stolen carts.

Can I get an additional trash / recycle cart? Is there a charge?
You can order additional carts by contacting the Utility Billing Department at (214) 975-0480. There will be an additional charge for trash and recycling carts.

What items can be recycled?
Residents may place the following recycling items in the blue 95 gallon recycling cart:
  • Aluminum, tin, and steel cans
  • Broken down cardboard
  • Dry newspapers
  • Empty aerosol cans
  • Junk mail
  • Magazines and catalogues
  • Office paper
  • Phone books
  • Plastic bottles and containers labeled #1 through #7 (excluding #6)
  • Unbroken glass bottles – any color

Please see the directions on the top of recycling cart for more information.

How do I schedule a large item pick up?
You do not have to schedule a pick up for bulk trash. Simply place the items on the curb on Wednesday by 7:00 am on your designated bulk trash week. View the bulk trash pick up calendar.

My cart has a red tag, what does this mean?
The reason for non-service should be printed on the red tag. The top five causes of red tags are:
  • Cart placed too close to fixed objects - Due to automated arms on the truck, place your bins 3 feet away from any object.
  • Lids not completely closed – Lids must be completely closed in order to be serviced.
  • Out of reach - Carts need to be placed at the curb or at the edge of the alley. Lids need to open facing the truck.
  • Hazardous waste - Hazardous materials can be disposed of at the Brenda Lane drop site during our Clean and Green Events in the fall and spring.
  • Bulk pick up - The item left out was too large for the cart. Large bulky items need to be placed at the curb on your designated bulk trash pickup. View the bulk trash pick up calendar.

How do I dispose of old paint, pool chemicals, or pesticides?
Hazardous items can be dropped off at the Brenda Lane drop site during our Clean and Green Events in the fall and spring.

How do I dispose of tree limbs / fencing?
Cut tree limbs and tiie into 4-foot by 2-foot bundles of less than 50 pounds and place at the curb on your designated bulk trash week. View the bulk trash pickup calendar.