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What are the current water rates?
View the rates and fees document.

I had a leak repaired. Does the Town offer any credits to the water bill for leaks?
Please contact Utility Billing at (214) 975-0480 to find out if an adjustment is available, and/or what is needed to receive a credit.

Where is my personal water shut-off to my house?
It is usually located near your house in the front flower beds, but you may need to call a professional plumber out to your home to determine the exact location of the shut-off.

What do I do if I think the reading for my water meter is incorrect?
Contact Utility Billing at (214) 975-0480 to have someone come out to test the meter.

Who do I call if I am experiencing low or high water pressure issues in my home?
Contact Public Works at (972) 377-5556 to have someone come out to test the meter.

Where does Little Elm get its water?
The Town of Little Elm's water system is divided into two separate systems, the East System and the West System. The West System consists of a well water that is delivered to residents on the west side of Lake Lewisville. The East System consists of surface water that is purchased from North Texas Municipal Water District (NTMWD) and is delivered to residents east of Lake Lewisville.

Why does my water have an earthy taste and odor during the summer months? Is the water safe to drink?
Each summer, throughout the months of July and August, lakes and other surface water supplies experience a natural event – an "algal bloom." Algal blooms are common to surface water supplies in warm weather climate states like Texas.

The NTMWD utilizes several steps to control the taste and odor produced by the algal blooms. Laboratory personnel, through daily analysis, perform algal counts and can determine the onset of an algal bloom. With the onset of an algal bloom, additional chemicals are added to the treatment process. Potassium permanganate is added as an oxidizing agent in reducing the odor levels. To reduce the unpleasant taste, activated carbon is used as an absorption media. Each of these chemicals is removed during the treatment process prior to delivery of the potable water supply. Chlorine, which is used as the disinfectant in the treatment process, also aids in odor reduction.

Yes. The taste and odor is a palatability issue. No health hazards are created regardless of the taste and odor.

Why is chlorine added to the water?
Chlorine is added to the water as a disinfectant to kill harmful bacteria and viruses. It is the most common method of disinfecting drinking water.

The NTMWD uses "chloramines" for water disinfection, leaving a chloramine residual behind for secondary disinfection of water in the distribution system. Chloramines are formed by combining chlorine and ammonia before injection to the water.