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FAQ
How are the charges for sewer determined?
Sewer charges are based on the average of readings from December, January, and February. Using as little water as possible during these months will help to keep your bill lower all year long. For further questions, please call utility billing at (214) 975-0480. View a list of the current rates.

What is a sanitary sewer clean-out?
A sanitary sewer clean-out is a plumbing access point to the structures main sanitary sewer drain piping to allow cleaning entry point when a stoppage occurs.

Where are sanitary sewer clean-outs?
Clean-outs for your home service lines are located in front of your home, near your house and look like two white pipes sticking up out of the ground.

What should I do if my sewer is backing up?
If it is during normal business hours, immediately contact the Waste Water Division at (972) 377-5556. For after hours, please call (214) 975-0400.

Can sewer gas enter my home from town sewer lines?
Sewer gas can enter a building when the water located in a trap in the building evaporates. All fixtures that are connected to the sewer system must have traps on them. The water normally retained in the trap forms a barrier, keeping the gases from migrating from the sewer lines into the building.