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Water Billing / Customer Service

Serving Little Elm

The Utility Billing Office manages the City's billing for water, wastewater, and trash service. Responsibilities include establishing new accounts, customer inquiries, and providing trash and recycling service information to new customers.

The Utility Billing Office's regular hours of operation are Monday through Friday, from 8 AM - 5 PM. Additionally, a utility billing drop box is located on the front side of the Little Elm Town Hall. The night drop box is located in front of Town Hall, which indicates that payments deposited after 8:00 am are not processed until the next business day. To avoid penalties and/or service / reconnect fees from being applied to your account, your payment must be made in the office by 5:00 pm on the due date. For Emergency issues please call 214-975-0480 and follow the prompts.


The Utility Billing office will be closed the following holidays:
• New Year's Day
• Martin Luther King Day
• Memorial Day
• Independence Day
• Labor Day
• Thanksgiving (two days)
• Christmas (two days)


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Contact Us

Norma Perez
Customer Service Supervisor 
Email
Ph: (214) 975-0481

100 W. Eldorado Parkway
Second Floor
Little Elm,TX 75068

Ph: (214) 975-0480
Fx: (972) 377-5549
Alternate Numbers:
214-975-0401
214-975-0482
214-975-0485

Hours
Monday - Friday
8:00 am - 5:00 pm