Water Billing / Customer Service

We will observe the Thanksgiving Holiday on Thursday & Friday this week.  Please be sure to call the After Hours/Emergency  line for assistance at 214-975-0480.  Happy Thanksgiving!

Additionally, Thursday's Trash & Recycling Day will shift to a Friday pickup and Friday Trash & Recycling will shift to a Saturday pickup.

There is no disruption in Bulk & Brush services this month.  Please visit the Public Works Solid Waste page for detailed information.

Click on the image below for the full calendar.

Trash and Recycling Holiday Schedule

Bulk & Brush Schedule

Trash and Recycling 4th Quarter Bulk Schedule

Serving Little Elm Residents


The Utility Billing Office manages the City's billing for water, wastewater, and trash service. Responsibilities include establishing new accounts, customer inquiries, trash & recycling bin replacement and providing trash and recycling service information to new customers.

Water & Solid Waste Customer Service:


214-975-0480


FAQ: Water Utilities, Trash & Recycling


The Utility Billing Office's regular hours of operation are:
Monday - Friday: from 8 AM - 5 PM.

Additionally, a utility billing drop box is located on the front side of the Little Elm Town Hall. The night drop box is located in front of Town Hall, which indicates that payments deposited after 8:00 am are not processed until the next business day. To avoid penalties and/or service / reconnect fees from being applied to your account, your payment must be made in the office by 5:00 pm on the due date.

For Questions and/or Emergency issues please call 214-975-0480 and follow the prompts.
The Utility Billing office will be closed the following holidays:
  • New Year's Day
  • Martin Luther King Day
  • Memorial Day
  • Independence Day
  • Labor Day
  • Thanksgiving (two days)
  • Christmas (two days)

Find Water Sense Products

I am for Water